![]() Cependant, veuillez noter que les clients sont responsables des frais de retour de l'expédition. Si vous ne l'êtes pas, vous pouvez retourner votre commande pour un remboursement dans les 30 jours suivant la date d'achat. If you still have not received your refund yet, please contact us at someone will gladly assist you.Ĭhez Tennis Giant, nous voulons que vous soyez entièrement satisfait de votre achat. There is often some processing time before a refund is posted. If you haven’t received a refund yet, feel free to contact your credit card company as it may take some time before your refund is officially posted. It may take up to 7 business days for the return process to be completed. Upon approval of your return, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, you will receive an email confirming we have received your returned item. If your return does not comply with our policy, it will be returned to you at your expense. ![]() The box must be placed in a shipping box or similar shipping vessel. Shoes cannot be shipped in the manufacturer’s box. The manufacturer’s box must be undamaged, unmarked. ![]() Shoes must be unused, in the original condition and in their manufacturer’s box. Unused, in the same original condition with all tags present. If you have selected our stringing service, it cannot be refunded/cancelled once it has been strung regardless of the order’s status. It must be unused, unstrung and with all its original packaging. The original plastic grip cover must not have been removed. If you wish to keep the free product, you will be charged the total amount of the item displayed on our site. * Return items that are part of Tennis Giant's offers / promotions such as (free item bundles), the free items must be inluded in the return as well. They cannot be shipped in the brand’s original shoebox as a shipping vessel. Return items such as shoes must be shipped in a shipping box or a similar shipping container. Return items must be in their same original condition: unused, unworn, in their initial packaging and have all their tags still attached.
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